5 Things to Look for When Hiring an HVAC Company

Union HVAC Technician repairs a refrigerator

When you need service for your building’s heating, ventilation, and air conditioning (HVAC) system, it’s always a good idea to get the help of a company that specializes in HVAC services for commercial buildings. An HVAC contractor has the expertise to install, repair, and maintain your system, meaning they can ensure your unit is operating at peak performance and is energy efficient. However, not all HVAC companies are created the same. 

Some contractors may offer excellent services but charge premium prices. Others that are more affordable may provide service that leaves much to be desired. Finding a company that offers a balance between excellent services and fair prices is necessary to get the best value for your dollar. Doing a little research beforehand can help you find the right company for your office’s needs. 

What to Look for in an HVAC Company

Blindly hiring a random HVAC company without looking into their background is a bit of a gamble. Before contacting any contractors, you should consider a few things. For example, make sure the company is licensed and approved to work in your area. Some states require contractors to be licensed, yet many states don’t. You would be surprised to know how many businesses don’t have these essential credentials. Here are a few other factors to look out for: 

Avoid Contractors That Give Bids Over the Phone

Your HVAC system may be similar to others, but it’s not exactly the same. When a contractor gives a bid over the phone, they’re making an assumption based on general knowledge of similar equipment. A contractor can’t see how your system differs over the phone, which can lead to surprise costs. To get the most accurate bid or estimation, a professional should inspect the system in person. 

Ensure Flexibility in the Contract

Does the provider only offer a rigid, one-size-fits-all kind of service contract? Or are they willing to adjust the terms of the contract to best fit your needs? Since your needs won’t be the same as others, it’s important to make this distinction. This will allow you to gain a better understanding of how much that contractor is willing to work with you.

Equipment Inclusions and Exclusions

Most contracts specify what equipment is included or excluded from an agreement. You’ll want to make sure all your crucial HVAC equipment is covered under the contract. In the case that equipment isn’t covered, the maintenance provider may refuse to repair or replace the hardware, which could put you in a difficult situation.

Do They Have Emergency Services?

A problem isn’t going to wait until you’re ready to take care of it. More often than not, they tend to happen at the worst times, like when most businesses are closed. In some cases, the problem is something that can’t wait until the next day (e.g., businesses that store perishable items). The best HVAC companies tend to offer emergency services 24 hours a day, seven days a week.

Do They Have Affiliations?

Customer reviews are a great tool to use when picking an HVAC company. They’re created by real-life people who have real first-hand experience with using an HVAC contractor. Depending on how detailed the review is, it can provide a lot of the information you need to know. However, reviews aren’t the only thing you should look at. 

It’s also a good idea to check if the company has any affiliations. If an HVAC company has a sterling reputation for quality service, they will often form affiliations with third-party organizations like chambers of commerce and the Better Business Bureau. In particular, it would be great if the company is affiliated with the North American Technician Excellence (NATE) organization. This organization rates the skills of companies that perform HVAC maintenance and repair.

HVAC Careers

If you’re interested in starting or furthering your career in the HVAC industry, join Southwest Pipe Trades Association today. We offer education, training, and hands-on experience to help you grow your knowledge in the field. Contact us today to learn more about what we have to offer.

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